Protection of Your Personal Data at ubobet
ubobet is committed to keeping the personal information of every member confidential. This document explains how we collect, use, store and protect your data while you use our platform.
Our Commitment
How ubobet Protects Your Information
Your data security is not just a legal obligation — it is a responsibility we take seriously every day.
256-bit SSL Encryption
All data transmitted between your browser and ubobet's servers is protected with advanced SSL protocols. No third party can intercept your sensitive information while in transit.
Strict Access Controls
Your account information can only be accessed by ubobet staff who have been granted specific authorisation. All internal access is logged and continuously monitored to prevent misuse.
Secure Data Storage
Our databases are stored in high-grade data centres with physical and digital protection. Your password is stored in hashed form and cannot be viewed even by our staff.
No Data Sales
ubobet will not sell, rent or exchange members' personal information to third parties for marketing purposes without your explicit consent. Your data belongs entirely to you.
Right to Correction and Deletion
You have the right to request a review, correction or deletion of your personal information at any time. Contact our support team and the request will be processed promptly.
Communication Controls
You can manage your preferences for receiving promotional emails and notifications at any time through your account settings. We respect your decisions about the communications you wish to receive.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by ubobet ("we", "our platform") and applies to all individuals who register, browse or use services at ubobet.onl. It describes our practices in handling your personal information in line with responsible data protection principles.
By using the ubobet platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please stop using our services and contact support to close your account.
This policy may be updated from time to time. We will notify you of significant changes via an in-platform notice or by email. The most recent update date is shown at the top of this document.
The ubobet platform operates under international licensing and complies with privacy standards set by the relevant regulatory bodies.
2. Personal Information We Collect
We collect various categories of information when you interact with our platform. These include:
- Registration Information: Full name, date of birth, email address, mobile phone number and password (in hashed form).
- Identity Verification Information: MyKad number or valid identification document, a verification selfie and supporting documents required for the KYC (Know Your Customer) process.
- Financial Information: Details of the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency wallets. We do not store your full card number or bank account password.
- Usage Data: Records of gaming activity, deposit and withdrawal transaction history, game preferences and betting records.
- Technical Data: IP address, browser type, operating system, visit times and pages browsed.
- Communications: Records of live chat sessions, emails sent to customer support and feedback you have provided.
We only collect information necessary for the stated purposes. Please ensure that all information you provide is accurate and up to date.
3. How Your Information Is Used
The personal information we collect is used for the following purposes:
- Opening and managing your member account on the ubobet platform
- Processing deposit and withdrawal transactions securely through available payment methods
- Verifying your identity as a fraud prevention measure and to comply with licensing requirements
- Handling customer support requests via 24/7 live chat or email
- Notifying you about relevant bonuses, promotions and service updates
- Monitoring account activity to detect any suspicious or unauthorised use
- Complying with applicable legal and regulatory obligations
- Improving the user experience through analysis of usage data that does not identify individuals
4. Sharing Information with Third Parties
ubobet does not sell or transfer your personal information to third parties for their own commercial purposes. However, we may share certain information in the following situations:
- Payment Service Providers: E-wallet providers, FPX and cryptocurrency platforms need to receive the transaction information required to process your payments securely.
- Gaming Service Providers: Game platform providers may receive user identifiers that do not personally identify you for technical purposes.
- Legal Requirements: We may disclose information if required by law, court order or a legitimate regulatory authority.
- Fraud Prevention: Information may be shared with trusted identity verification agencies for KYC and AML (Anti-Money Laundering) purposes.
All third parties working with ubobet are required to comply with equivalent security and privacy standards. They are not permitted to use your information for any other purpose.
All data sharing with third parties is governed by legally binding data protection agreements.
5. Cookies and Tracking Technologies
The ubobet platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login, session management and account security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes.
- Functional Cookies: Store your preferences such as language and display settings for a more comfortable experience.
You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect platform functionality.
6. Data Retention and Deletion
Your personal information will be kept for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may retain certain records for a set period to comply with legal and financial regulatory obligations.
Financial transaction data is kept for as long as required by international licensing requirements and applicable legal compliance. Customer support communication records are kept for a reasonable period for dispute resolution purposes.
When data is no longer needed, it will be securely deleted or anonymised using approved procedures.
7. Your Privacy Rights as a ubobet Member
As a ubobet member, you have the following rights regarding your personal information:
- 🔒 Right of Access: Request a copy of the personal information we hold about you
- ✏️ Right of Correction: Request correction of information that is inaccurate or incomplete
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restriction: Request that processing of your data be limited under certain circumstances
- Right to Object: Object to the processing of your data for direct marketing purposes
- Right to Data Portability: Receive your data in a machine-readable format
To exercise any of these rights, contact our support team via 24/7 live chat in your account or by email. We will process your request within a reasonable timeframe.
Some erasure rights may be limited by legal obligations or financial regulations that require us to retain certain records for a specified period.
8. Data Security Measures
ubobet implements various technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:
- TLS/SSL encryption for all data transmissions between the platform and your device
- Role-based access controls for internal staff with access log monitoring
- Password storage using strong hashing algorithms
- Regular security testing and system audits by independent parties
- Comprehensive security incident response procedures
- Data privacy and security training for all staff who handle personal information
While we take strong measures, no system is entirely perfect. We encourage you to play your part in protecting your account by using a strong password and not sharing your login details with anyone.
9. Service for Adults Only
The ubobet platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age limit.
If we find that personal information of an underage individual has been collected, we will take immediate steps to delete that information and close the account in question.
If you have reason to believe that someone under the age of 21 has registered on our platform, please inform our support team immediately via 24/7 live chat.
Online gambling is only permitted for individuals aged 21 and above. By registering, you confirm that you meet this age requirement.
10. How to Contact Us Regarding Privacy
If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, please contact us through the following channels:
- 24/7 Live Chat: Available directly in your account, in Malay and English
- Support Email:
We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For issues that require further investigation, we will keep you informed of the resolution progress from time to time.
Our customer support team is ready to assist you with any privacy-related enquiries every day, 24 hours a day, in Malay and English.
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FAQ
Common Questions About ubobet Privacy
Answers to the most frequently asked questions about how we handle your data.